Senior Cloud Technician

As a Senior Cloud Technician (Tier 2), you'll play a key role in delivering and supporting secure, resilient, and high-performing cloud environments for our customers. Acting as a senior technical escalation point within the Managed Services team, you'll take ownership of complex incidents, service requests, and infrastructure challenges across a diverse Microsoft-focused technology stack.

You'll work extensively with Microsoft Azure, supporting and optimising IaaS workloads, Azure Virtual Desktop (AVD) environments, Windows Server platforms, networking, storage, and virtualised infrastructure. You'll also provide support across Linux systems and on-premises infrastructure where required, ensuring a seamless experience across hybrid environments.

Working closely with fellow engineers, technical leads, and service teams, you'll:

• Act as a senior escalation point for complex cloud and infrastructure issues, driving incidents through to resolution.
• Troubleshoot and optimise Azure-based services, including virtual machines, networking, storage, identity, and Azure Virtual Desktop environments.
• Support and maintain Windows Server, Linux, and virtualised platforms across customer estates.
• Contribute to infrastructure improvements, automation initiatives, and service enhancement projects using Infrastructure as Code (IaC) principles.
• Proactively identify opportunities to improve platform performance, reliability, security, and operational efficiency.
• Mentor and support junior engineers, sharing knowledge and helping to develop technical capability across the team.
• Collaborate with internal stakeholders and customers to deliver exceptional service and technical outcomes.
• Assist in the implementation of new cloud solutions and migration projects, ensuring best practices are followed throughout.

This is an opportunity to combine deep technical troubleshooting with continuous improvement, helping shape the future of our cloud services while developing your own expertise across modern Microsoft cloud technologies.

• Have strong hands-on experience with Microsoft Azure IaaS, Windows Server administration, and Azure Virtual Desktop (AVD), including FSLogix profile management
• Hold, or are working towards, an AZ-140 (Azure Virtual Desktop) certification
• Are confident working with Linux systems and physical server infrastructure
• Have solid knowledge of storage and networking technologies, troubleshooting across hybrid and on-premises environments
• Have strong exposure to Infrastructure as Code (IaC) and DevOps practices, with an interest in developing this further
• Hold, or are working towards, an AZ-104 (Azure Administrator) certification
• Enjoy mentoring junior team members and contributing to a collaborative, high-performing cloud engineering team
• Thrive in a fast-paced environment, owning complex technical challenges from investigation through to resolution
• Ideally have experience working at another MSP and have a understanding of ITIL practices 
• Are able to work hybrid in our Swindon office

Salary: £ Dependent on experience + benefits

Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

• Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
• Azure Infrastructure Managed Service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.