Cloud Technician

As our Cloud Support Technician, you’ll be the first point of contact for customers, delivering responsive, high-quality support. You’ll take ownership of service desk tickets from end to end — logging, tracking and resolving issues, and escalating where needed to ensure a seamless service experience.

In addition, you will:

• Monitor and respond to security and backup alerts to maintain system integrity
• Assess and triage incoming tickets, prioritising incidents for efficient resolution
• Spot recurring issues and proactively highlight trends for further investigation
• Carry out routine, low-risk changes to support and improve customer environments
• Collaborate with the team, contributing ideas to improve processes and ways of working
• Build strong customer relationships through clear communication and a focus on service excellence

• Based in or near London/Swindon (or happy to commute occasionally)
• Experienced with Microsoft 365, with working knowledge of Azure and Intune
• Confident supporting Windows Server and Active Directory environments
• Background in customer support or service desk roles
• Highly organised, with the ability to juggle and prioritise tasks
• A clear and confident communicator, both written and verbal
• Comfortable with ITSM tools and keen to expand your technical skillset
• Microsoft certifications (e.g. AZ-900) would be a bonus

Salary is DOE + Benefits:

• Supported training and development to help you be the best you can be (cue superhero music)
• Holiday Trading Scheme - buy or sell part of your annual leave allowance
• Flexible and Hybrid working (work from home, the office, wherever you have internet really)
• Day off on your birthday (to go and do birthday-type things)
• Additional leave for every year’s service (free annual leave)
• Enhanced paternity, maternity and adoption leave
• Flexible Benefits scheme (there a whole list of stuff in here including private healthcare, gym memberships, retail discounts)

Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

• Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
• Azure infrastructure managed service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel

Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com.

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.