Technical Account Manager

The Technical Account Manager provides a point of ownership for technical aspects of the client's service, once engaged.  You'll provide the technical knowledge and insight to resolve performance and capacity issues as well as working with the client to create a roadmap to ensure the client is gaining value from the solutions provided

Additional responsibilities include:

• Developing and owning customers technical roadmap and how it aligns to customer goals
• Exploring opportunities for innovation and optimisation within existing customer contracts
• Chairing technical platform reviews and own technical roadmaps
• Identifying trends and prevent issues from occurring by being proactive.
• Acting as a technical liaison between customers, service engineering teams and support.
• Ensuring that all communication, interactions, assignments, details and actions are clear, effective, timely

• Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions, Backups, and Disaster Recovery.
• Have a solid understanding of networking/connectivity, virtualisation, Windows and storage solutions.
• Have a good understanding of Cyber Security Professional Services and Strategic Planning best practises.
• Have exceptional analytical and problem-solving skills, with the ability to identify optimisation opportunities.
• Have excellent communication and presentation skills, capable of translating technical concepts for non-technical stakeholders.
• Have strong project management abilities, ideally with knowledge of ITIL best practices.

£Competitive package

Iomart is the UK’s leading Secure Cloud Managed Services Provider.  We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.

• We have over 25 years expertise in data centre and cloud services
• Over 600 skilled professionals and turnover over £143m
• Our HQ is in Glasgow and offices across the UK.
• We provide critical services across all public and private sectors

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.