Cloud Technician (L2)

As a Cloud Technician (L2), you'll be the first point of contact for technical support within our managed services team, handling second-line support tickets and ensuring high-quality service delivery. You'll work across Microsoft Azure and Office 365 environments, troubleshoot incidents, and contribute to automation and process improvements.

You'll collaborate with team leads and engineers to refine workflows, mentor junior staff, and support critical tooling. Your role will be key in driving technical excellence, enhancing customer satisfaction, and contributing to a high-performing technical services team.

• Have experience in a managed services environment and strong knowledge of Microsoft Azure and Office 365.
• Are confident handling second-line support tickets and troubleshooting across Windows and Apple OS.
• Are familiar with tools like ConnectWise, Site24x7, Meraki, and Microsoft Defender.
• Are passionate about mentoring others and improving service processes.
• Are organised, customer-focused, and thrive in a fast-paced technical environment.
• Hold or are working towards Microsoft certifications such as AZ-104, AZ-140, or SC-900.
• Have experience with Microsoft Intune (highly desirable) and ideally hold Microsoft certifications such as MD-101 or MD-102.

At Atech we’re committed to creating a diverse and inclusive workplace.  We also recognise your experience may not be perfectly aligned to all the criteria in the job ad.  If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply.   You might just be the right fit for this or other roles.

Salary: £ Dependent on experience + benefits

Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

• Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
• Azure infrastructure managed service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.