Customer Care Executive

The Customer Care Exec role is a fantastic opportunity to join Iomart as the face of our Easyspace brand. We’re looking for someone who is passionate about delivering outstanding service, building lasting relationships, and representing our brand with warmth and professionalism.

At Iomart, customer experience is at the heart of everything we do. In a fast-paced and ever-evolving industry, customer feedback is vital to helping us innovate and improve. As part of our Customer Care Team, you’ll be reaching out to both new and existing customers to gather insights, identify opportunities, and ensure we continue to provide the right products and solutions to meet their needs.

You’ll also work closely with our Renewals Team, where you’ll take ownership of customer account renewals while proactively seeking opportunities to grow accounts and add value.

What you’ll be doing:

• Meeting and exceeding renewal targets and KPIs

• Using renewals leads to generate new sales opportunities

• Growing customer accounts by providing expert knowledge of our products and services

• Have previous experience in sales and renewals
• Have previous customer service experience
• Are excellent at objection handling

Salary £25,000-£30,000 DOE + Uncapped Commission + Benefits

Iomart is the UK’s leading Secure Cloud Managed Services Provider.  We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.

• We have over 25 years expertise in data centre and cloud services
• Over 600 skilled professionals and turnover over £143m
• Our HQ is in Glasgow and offices across the UK.
• We provide critical services across all public and private sectors

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.