2nd Line Customer Support Engineer (Incidents)

Working across a variety of different technologies and software, you will be responsible for escalations from 1^st line support teams, as well as service request team. 

The role of an Incident Engineer within Iomart is extremely varied, with no two days the same.  Among many things you will take care of everything from server configuration and network support to managing backups and monitoring networks and servers.

If you are looking for the next move in your career, want to work in a position that provides you with the opportunity to get experience using an unparalleled range of technologies and have a passion for problem solving we would love to hear from you.

• Have experience working with Windows, Linux, VMWare and Citrix
• Have strong technical customer support or helpdesk experience
• Have an understanding of Windows Server 2008/2012/2016, IIS, Active Directory
• Have a good knowledge of firewalls (Cisco and/or Barracuda)
• Have a good understanding of networking basics, load balancers and security services
• Are able to work shifts (this role is a 4 on/4 off rotational day shift 

At iomart we’re committed to creating a diverse and inclusive workplace.  We also recognise your experience may not be perfectly aligned to all the criteria in the job ad.  If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply.   You might just be the right fit for this or other roles.

Salary: up to £35,000 + Benefits

Iomart is the UK’s leading Secure Cloud Managed Services Provider.  We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.

• We have over 25 years expertise in data centre and cloud services
• Over 600 skilled professionals and turnover over £143m
• Our HQ is in Glasgow and offices across the UK.
• We provide critical services across all public and private sectors

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.