Service Desk Engineer

As a Service Desk Engineer, you'll play a key role in supporting our first-tier team by handling escalated cases and stepping in when needed.

Working on a shift basis, you'll manage incoming customer queries, assess their impact, and ensure timely resolution through effective triage and prioritisation.  You'll collaborate closely with colleagues across teams, share knowledge, and help improve our customers' IT proficiency. Your focus will be on delivering high-quality support, maintaining documentation, and ensuring SLA targets are met.

This role is perfect for someone who thrives in a team environment, takes ownership, and is curious to learn and grow every day.

• Have comprehensive Knowledge of Microsoft Exchange email technologies and  knowledge of Microsoft operating systems including Windows 10,11 and Server OS.
• Have previous experience in a service desk role in a 1st / 2nd line capacity.
• Have fundamental networking knowledge 
• Previous Office 365 experience would be beneficial
• Have a high level understanding of the ITIL framework
• Have customer service skills
• Are able to translate technical information into straightforward language

At Iomart we’re committed to creating a diverse and inclusive workplace.  We also recognise your experience may not be perfectly aligned to all the criteria in the job ad.  If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply.   You might just be the right fit for this or other roles.

Salary: up to £30,000 + Benefits

Iomart is the UK’s leading Secure Cloud Managed Services Provider.  We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.

• We have over 25 years expertise in data centre and cloud services
• Over 600 skilled professionals and turnover over £143m
• Our HQ is in Glasgow and offices across the UK.
• We provide critical services across all public and private sectors

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on careers@iomart.com

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.