Customer Assistance - Domain Support

We’re looking for a proactive and detail-driven Domain specialist to join our Easyspace Domain Team.

You'll support both commercial customers and resellers, ensuring domain registrations, transfers, and billing run smoothly.  You’ll be handling customer queries across helpdesk, live chat, and email, administering domain records and billing, and collaborating with internal teams to deliver a first-class customer experience.

If you’re customer-focused, great with detail, and confident juggling multiple tasks in a fast-paced environment we want to hear from you.

• Have great knowledge of domain names and registries
• Are an excellent communicator with previous customer service experience
• Are confident using CRM and billing platforms
• Have a calm, problem-solving mindset

Salary: up to £25K DOE + Benefits

iomart is the UK’s leading Secure Cloud Managed Services Provider.  We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.

• We have over 25 years expertise in data centre and cloud services
• Over 600 skilled professionals and turnover over £127m
• Our HQ is in Glasgow and offices across the UK.
• We provide critical services across all public and private sectors

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on careers@iomart.com

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.